Orders and Returns
At 3DFillies we pride ourselves on ensuring packages are dispatched within 1 Business Day after receipt of payment. What good is the item sitting with us when you've paid for it? We have a world-class warehouse storage facility and a highly optimized "Pick & Pack" facility. Most items are shipped via Fastway or Australia Post. You can, however, instruct us to use a method if you have a preference. To inform us of your preference please add a note during checkout. We always include a tracking number and honour drop-off without a signature if you make notes during checkout. Where you have Authorised the carrier or 3DFillies to leave the package without a signature, 3DFillies will not be held responsible if your package is lost, stolen or misdirected. You will be given a tracking number and confirmation email shortly after checkout. If you have not received an email from us. Please check your "Spam/Junk" mailbox as sometimes emails unintentionally make their way there.
We offer a nominal amount for shipping and free shipping under some circumstances. If you want Express Shipping, we can assist you with an additional fee. Express Shipping is delivered through Australia Post eParcel service. This is an Express Service based on rules outlined on the Australia Post website. This service is NOT however guaranteed next day delivery. Whilst Australia Post will provide the best endeavours to meet next-day delivery, there are no promises made that this service is next day. Furthermore, there are some postcodes for which Express Service will not result in expedited delivery of your items. The list of the most up-to-date postcodes is available on the Australia Post website. All shipping costs will be displayed during checkout.
When Free Shipping has been applied to your purchase, this will be shown as a discount during checkout. For example, there will be a shipping charge and then in the financial summary on the right side of the screen, you will see any applicable discounts.
All items are boxed and well-packed well to ensure that your item is delivered to you in the best feasible way.
Pick-up is unfortunately not available due to OH&S reasons at the current facility.
For a change of mind with the filament, we offer a 30-day returns policy. If you wish to return any item, please contact us first and arrange to send the items back (unopened) for a refund less any shipping costs incurred by 3DFillies during the order. If you have not been charged a shipping fee for the order, the refund less the actual 3DFillies shipping cost still will apply.
All refunds for any reason outside refunds for defective products will incur a 4% refund fee representing the merchant transaction fee.
For any RTS (Return To Sender) items, a refund will be given less any actual postage costs that 3DFillies has incurred from sending the package. If you have not been charged a shipping fee for the order, the refund less the actual 3DFillies shipping cost still will apply.
In instances where any incorrect items have been sent, we reserve the right to have the filaments returned to us prior to re-sending the replacement items. If any filament arrives back opened or is not in a resalable condition, a refund will not be granted, and we can either dispose of the filament or the buyer will need to pay for shipping back to the customer.
A limited warranty on products is 3 months from the date of purchase. This warranty applies in addition to other rights and remedies you may have under the Australian Consumer Law or any other law. The warranty does not cover improper use of the product.
We stand behind all the filaments we sell and are confident that they are of the highest quality. If you are not satisfied with the product, please contact us as we are always here to help. From time to time, we do modify the formula of our products and therefore you may need to adjust your settings even from the same colour and material type from a previous batch. We will always attempt to triage the issue to expedite a solution and in some instances will request the product returned to us (at customer expense) so that we may investigate the issue further. We really appreciate your feedback as this is the best way, we can improve product quality and experience. You can contact us by Help Email.